Frequently Asked Questions

GENERAL POLICIES

How early do I have to come for my first appointment?


You should arrive on time or a couple of minutes before the appointment. At booking, you will receive an email confirmation with a link to fill in your health history form. If you do not complete it online, you will complete it during your appointment. There is extra time around your massage planned so you can express your goals and needs, and also some time planned so you can get onto the massage table.




How early do I have to come for my other appointments?


You should get there on time or a couple of minutes before your appointment. We will take some time to discuss your goals, do an assessment if needed, and discuss a treatment plan. I always plan 30 minutes around your massage to give us some time when you get there, and after for home-care and to complete the payment.




How can I pay for my massage?


I offer different options for payments. I use the Square payment POS service; you may choose to pay by card (Interac Flash, Visa, Master Card, American Express) or with Apple pay. I also accept cash payments. In all cases, I will issue a receipt that you can send to your insurance benefits for reimbursements.




Where do I park?


You may park in front or the side of the house, on the street. You may also park at the back of the house, in the driveway.




Do you offer massage gift certificates?


Absolutely! You can choose between a dollar amount option and a specific massage length. Prices are indicated on the “services” page of the website. You can buy gift certificates straight at the clinic, or contact me through email or on the phone.




What is your cancellation policy?


Both our time is precious and valuable. If you cancel your appointment at least 24 hours in advance, there are no charges for cancellation. I can also understand an emergency when you call in advance. However, in the case of very late cancellation, I will charge 50$ per appointment booked. In case of a no-show, the full amount of the service will be charged. To help you remember you have an upcoming massage, my booking system sends you a confirmation and a reminder email the day before your massage.





MASSAGE

What is massage therapy?


Massage therapy is the manipulation of soft tissues of the body including, muscles, connective tissues, tendons, ligaments, and joints. Massage Therapy is a clinically-oriented healthcare option that helps alleviate the discomfort associated with everyday and occupational stresses, muscular overuse and many chronic pain conditions. - Registered Massage Therapist Association of Ontario




What can I expect from my first massage?


Before the massage, you can expect a conversation with me during which we discuss the main reasons for your visit. We can then, if appropriate, do an orthopedic assessment to help determine the causes of some issues you may have. Then we set a plan for the massage. During the massage, you can experience different degrees of soreness on areas of your body. Some may be unknown to you until they are massaged. Massage should not hurt, so communication is key and I will adapt pressure to your tolerance. You can also feel that you are getting more and more relaxed as time goes. After the massage, you can expect to be a little disoriented, like when you wake up from a nap. You should take your time to get up dressed to avoid dizziness. Also, you may be thirsty and a little cold which are both very normal. Hours after your massage, you may feel a little soar, similar to a post-workout feeling and it should not last long. You can also expect to sleep better at night as massage is known to improve sleep quality.




Does massage therapy hurt?


Massage therapy is NOT a torture session, it should not hurt. There is a chance that it creates discomfort and that you feel soreness during the massage. Pain, though, is NOT acceptable. It makes you brace and contract in a protective state and this is very counter-productive. At any time that the massage becomes too hard or painful, you need to communicate with me. My job is to ADAPT TO YOU, and not the opposite. I have a good range of techniques that I can use instead of what is creating pain. Keep in mind that “therapeutic” does not mean painful, it means “targeted to improve” what you want to work on.




Will I be sore after a massage?


There is a chance that you feel soreness after a massage. It is called “delayed onset muscle soreness” (DOMS), very similar to the soreness you experience after a big workout at the gym. It should not last more than one day or two. As for after a workout, DOMS is not a sign that you had a good or a bad massage, but more that you received pressure on your muscles that you are not used to. If you experience stronger pain or discomfort then DOMS, it is a sign that the pressure was likely too much for you on that day or that the techniques are not the ones that work best with you. This can be discussed at the next session and the approach will be adapted to your needs. If you have experienced post massage pain in the past, it is good to let all massage therapists know about it so that your pressure tolerance is always respected.




Do I have to remove all of my clothing for a massage?


No, you don’t. The rule of thumb is that you should undress to your level of comfort. This can be discussed before the massage. During the massage, I will uncover only the area that I am working on. Areas that are more personal will at all times remain covered. If you are uncomfortable with some areas of your body being massaged, please notify me! I will avoid them.




Can anyone receive a massage?


Absolutely! There is no ideal age, gender, or time to receive a massage. Registered massage therapists always adapt their massage to the person in front of them!




Can I get a massage when I am hurting and in pain?


If you just suffered from an injury (1 to 3 days), I suggest you do not get a massage. This phase is called the acute phase of an injury and there is not much a massage therapist can do. You are very welcome to call or email me about it and there are tips I can give you to improve your pain in the short term. Anytime after that, there is no risk of coming for a massage when you are hurting and in pain. I will do an evaluation and assessment with you and then we can determine a treatment plan. During the massage, I will do all I can to help with the pain, from positioning to adapting my techniques and pressure.




How often should I go for a massage?


If your goal is to relax, to treat yourself, to make you feel better, the answer to this question is as often as you want! You cannot be wrong, therefore frequency is really up to you. If your goal is to improve and you have a therapeutic goal, then maybe once a week for a while then less until there is no more need for a massage. This is an ongoing conversation between us oriented towards your goals.




How long of a massage should I book?


It all depends on what your goals are! Usually, 60 minutes (1hour) is good. It gives me time to work on your goals and it gives you time to relax. If you are in for a relaxation massage and really wish to unwind, I strongly suggest you book for 90 minutes. On the other hand, if you are pregnant, shorter massages are better because they can drain your energy more. If in doubt, do not hesitate, call and ask me!




Is one massage treatment enough?


Honestly, there is no right answer to that question. It all depends on your needs and your goals. If you wish to “treat” yourself to a nice massage, then yes! one may be enough. If you have pain, stiffness, stress, headaches or migraines, maybe one massage is not enough. This is something you discuss with your massage therapist in the interview. During that discussion, we make a treatment plan and establish what should be the frequency and amount of massages. This plan can always be modified to fit your goals and schedule.





BEYOND BASICS

Why do I have to tell the massage therapist what my health conditions are and explain my health history to them?


Because you may not be aware of contraindications to massage, meaning that sometimes massage is not appropriate or has to be modified to avoid health complications. Be assured that all the information that is discussed between client and massage therapist is ALWAYS confidential and can only be shared if the client gives the therapist a written consent.




What do I have to do to prepare for a massage treatment?


Upon booking, you will receive a confirmation email that has a link; leading you to complete a health history form. Please fill this prior to the appointment. Also, you may think about your goals and expectations, we will discuss them when you arrive at the clinic.




Is massage therapy covered under Alberta Health Care?


No. Unfortunately, it is not covered. If you have a benefits insurance coverage from work, then massage therapy may be included in your plan.




Do I need a doctor’s referral in order to receive massage therapy?


You do not need to be referred by a doctor to receive massage therapy. Some insurance benefits MAY require a referral, I suggest you double check with your insurer. If you are under an MVA or WCB claim, you should discuss with your prime practitioner (doctor or physiotherapist or chiropractor) and check with them what possibilities you have for massage therapy.




How much will my extended benefits plan cover?


Some benefits plans are different and I cannot tell you how much it does cover. I encourage you to have to look into your policy. For example, my own benefits plan at Sun Life states that it covers Licensed Massage Therapy at 80% of the costs after I pay the deductible, up to a maximum of $500 per person, for one benefit year. You plan may be similar or very different, you should check with them.




Do you offer direct billing?


As of now, I do not offer direct billing. You will have to fully pay for your massage. Then I will issue a receipt that you can send to your insurer so they reimburse you.





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